Cognitive computing systems will help companies adopt their IT and business processes according to the new technology (Artificial Intelligence, smart machines etc.).
Technologies themselves are not bringing any value, especially AI technologies, you need to adopt them, train ML models, prepare label data and make many other other steps to transform the technologies into real value.
Many internal users’ queries sent to the IT service can be solved by machines, not only by humans. This simple guide will give you an overview of how to identify the routine processes at the IT service desk.
Up to 35% of user queries refer to routine problems (simple errors), meaning companies expenses of millions of euros, just to cover routinary work that could be automated using artificial intelligence.
Enterprise software has reached a level of maturity that put the developers and users in a situation, where it is hard to find the paths for further improvement.
Have you ever thought what is gonna happen in the future with your experience and skills that you are getting during your lifetime? We are working on average 40 - 50 years, and during this time, we are getting everyday new bits of knowledge.
Conversational AI is a voice assistant that can engage in human-like dialogue, capture context, and provide intelligent responses. Current AI technologies can understand us and understand the context of the query.
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