The way automation may interact in the management, goes directly to how all the daily repetitive tasks can be easily automated with the needed accuracy, avoiding mistakes and time-wasting activities that only interrupt a clear data management inside the HCM system processes appliances.

Cognitive computing systems will help companies adopt their IT and business processes according to the new technology (Artificial Intelligence, smart machines etc.).

Many internal users’ queries sent to the IT service can be solved by machines, not only by humans. This simple guide will give you an overview of how to identify the routine processes at the IT service desk.

Up to 35% of user queries refer to routine problems (simple errors), meaning companies expenses of millions of euros, just to cover routinary work that could be automated using artificial intelligence.